What Falls Church Homeowners Say About Hearthstone Chimney Co.
We’ve been sweeping chimneys in Falls Church since 1984. That’s four decades of climbing roofs, running cameras, and explaining to homeowners exactly what we’re seeing. Reviews matter to us because they’re the only marketing we can’t write ourselves. When a customer in Jefferson Park or Seven Corners takes time to tell someone else what happened, that’s the real measure. We earn them by showing up on time, doing what we said we’d do, and standing behind it if something’s not right.
Recent Reviews
We bought a 1962 ranch near Broad Street and the home inspector said the chimney “looked fine.” Russell ran his camera up the flue and showed us photos of cracked liner tiles we’d never have known about. No scare tactics, just the pictures and what our options were. We ended up with a HeatShield relining and feel a lot better about our first winter here.
Eric R., Jefferson Park, Falls Church
Our fireplace had been smoking into the living room every time we tried to use it. Another company quoted us a new damper assembly for $800. Hearthstone came out, found the damper was just jammed with creosote buildup, and cleaned it properly for their standard sweep rate. They could have sold us parts we didn’t need. Instead they fixed the actual problem.
Megan N., Seven Corners area, Falls Church
We’d skipped sweeping for six years, which I know now was stupid. The technician showed me the glazed creosote buildup on his monitor, explained the chimney fire risk in plain terms, and got it handled in about 90 minutes. He also pointed out our cap was rusted through, which explained the water stains we’d been seeing. Everything was done in one visit.
Anika P., West Falls Church
After a bad storm, water was coming down our chimney into the firebox. Called at 9 PM on a Saturday and got a live person, which I didn’t expect. They had someone out Monday morning who found the crown was cracked and the flashing had pulled away. Photos of everything, upfront price before any work started, and they finished that afternoon. The 90-Day Done Right Promise was in writing on the invoice.
Hector M., Crossmann, Falls Church
We needed a Level-2 inspection for our homeowner’s insurance after a neighbor had a chimney fire. Russell walked me through every photo, explained what was code-compliant versus what was just older construction, and gave us a written report the insurance company accepted without question. Took about two hours, and I actually understood my own chimney for the first time.
Eric R., Jefferson Park, Falls Church
I’d gotten three quotes for a liner replacement. Hearthstone’s wasn’t the cheapest, but they were the only ones who showed me exactly why the existing liner had failed and walked me through why they spec’d DuraFlex stainless versus the other options. No pressure, just facts. Two years later, zero issues. That’s worth the difference.
Megan N., Seven Corners area, Falls Church
Our 1890s farmhouse has two chimneys that had been partially rebuilt by previous owners with mismatched brick. Hearthstone rebuilt the crowns properly with the right mortar mix for our climate, sourced brick that actually matched, and sent the same technician both days so he knew what he’d started. Most companies send whoever’s available. That continuity mattered to us.
Anika P., West Falls Church
I’m skeptical of contractors generally. The upfront pricing here actually means something. The estimate said $289 for sweep and inspection. The invoice said $289. No “we found this extra thing” once they were in the house. The technician was uniformed, wore boot covers, and explained the K.E.Y.S. values code when I asked about the guarantee. That’s unusual.
Hector M., Crossmann, Falls Church
Why Customers Trust Us
These reviews keep coming back to the same things, which is no accident. We’ve structured our business around what we’d want if someone were working on our own homes in Falls Church.
The 90-Day Done Right Promise means what it says. In writing, no arguing. If it’s not right, we come back. That’s governed by our K.E.Y.S. code: Krafted right, Every time, Your home first, Standing behind it. Russell Haines put this in place because a guarantee you have to fight for isn’t a guarantee.
Our Level-2 camera inspections end with photos you can see and a plain-English verdict. Documented like an engineer, explained like a craftsman. No hidden damage, no invented urgency. When work can safely wait, we say so.
Every call reaches a live person, 24 hours a day. Not voicemail, not a callback queue, not an app. Our technicians are background-checked, uniformed, and complete most jobs in a single visit. The price on the estimate is the price on the invoice. A square deal: no surprises on the bill.
We work exclusively with professional-grade brands: DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. No builder-grade substitutes. After 42 years in Falls Church and the surrounding communities, we plan to be here thirty more. That changes how you treat people.
If you’re dealing with a smoking fireplace, water intrusion, or it’s simply been too long since your last sweep, call (571) 489-4365. We’ll be there when we say.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Falls Church since 1984.